Return Policy

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Return Policy

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We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free 30-day return policy.

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Return Conditions

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• Items must be returned within 30 days of delivery.
• Products must be unused, undamaged, and in their original packaging with all accessories included.
• Proof of purchase (order number or receipt) is required.

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Non-Returnable Items

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• Items that have been used, washed, or altered
• Items without original packaging or missing accessories
• Custom/OEM orders produced to client specifications

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Return Process

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1. Contact us at yoovap@163.com with your order number and reason for return.
2. Our team will review your request and provide return instructions within 1-2 business days.
3. Ship the item back using a trackable shipping method.
4. Once we receive and inspect the returned item, your refund will be processed.

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Refunds

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• Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used at checkout.
• Return shipping costs are the responsibility of the buyer, unless the return is due to a manufacturing defect or our error.

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Damaged or Defective Items

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If you receive a damaged or defective product, please contact us immediately at yoovap@163.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

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